Responsible Gaming at
3999com
At 3999com, we believe that gambling should always be an enjoyable, entertaining activity — never a source of financial stress or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control.
Our Promise to Players
Our Commitment to Responsible Gaming
3999com is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, and beyond. Responsible gaming is not a legal checkbox for us; it is a core value embedded in how we design our platform.
Player Wellbeing First
Every feature on 3999com — from game design to payment flows — is evaluated through the lens of player wellbeing. We proactively monitor for patterns that may indicate problem gambling and intervene with care and discretion.
Full Transparency
We make it easy to understand how games work, what the house edge is, and how long you have been playing. Real-time session timers and balance summaries keep you informed throughout every gaming session.
Free Protection Tools
All responsible gaming tools — deposit limits, time-out periods, session reminders, and self-exclusion — are provided at no cost and are permanently accessible to every registered player on 3999com.
Strict Age Enforcement
We verify the age and identity of every player. No person under 18 years of age is permitted to register, deposit, or play on 3999com. Age verification is mandatory and cannot be bypassed.
Non-Judgmental Support
Our support team is trained to handle responsible gaming conversations with sensitivity and without judgment. Whether you need a brief cooling-off period or permanent self-exclusion, we will help you promptly and discreetly.
No Predatory Practices
3999com does not send targeted marketing to players who have set limits, requested cooling-off periods, or self-excluded. We also do not send promotional offers specifically designed to encourage players to exceed their own set limits.
Gambling is a form of entertainment that carries financial risk. At 3999com, we want every player to approach the platform with a clear understanding of that risk and with personal boundaries already in mind. The most important principle of responsible gaming is simple: only gamble what you can afford to lose.
Online gambling — whether cricket betting during a Bangladesh Premier League (BPL) match, a session of live baccarat, or spinning the reels on your favourite slots — should always remain within the bounds of leisure. It should never be used as a strategy to recover financial losses, as a coping mechanism for stress, or as a primary source of income.
If you ever feel that your gambling habits are moving beyond recreational enjoyment, 3999com urges you to use the tools available to you on this page and to reach out to our support team without delay. Help is always available, is always free, and is always confidential.
Every game on 3999com has a built-in house edge. Over the long run, the house always has a mathematical advantage. Gambling should be approached as a form of paid entertainment — like a cinema ticket — rather than as an investment or income source. Set a budget before you play and treat any winnings as a bonus, not a guarantee.
Section 2
Age Restriction & Verification
3999com operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or participate in any game or betting market on this platform. This is a strict and non-negotiable requirement, enforced at the point of registration and again at the first withdrawal request.
How We Verify Your Age
All new players are required to complete a Know Your Customer (KYC) identity verification process. As part of this process, you will be asked to provide a valid government-issued identity document — typically your National Identity Card (NID) or passport — which confirms your date of birth. Players who cannot successfully complete age verification will have their accounts suspended and any deposited funds returned to the originating payment method (bKash, Nagad, Rocket, or bank account).
Why Age Verification Matters
Problem gambling vulnerability is significantly higher among younger individuals. By enforcing robust age verification, 3999com helps ensure that the platform is never accessible to minors — protecting both the individual and the integrity of the platform as a whole. We take this obligation seriously and invest in verification technology specifically designed to detect falsified identity documents.
Consequences of Providing False Age Information
Providing false date-of-birth information during registration or submitting a falsified identity document constitutes a breach of our Terms & Conditions. Any account found to belong to a person under 18 will be immediately and permanently closed, all accumulated winnings will be forfeited, and deposited funds will be returned in full. We reserve the right to report such cases to the relevant authorities where required by law.
Players must be 18 years or older to access 3999com. For adults aged 18 and above only.
If you are aware of a minor who has accessed or is attempting to access 3999com, please report it immediately to our support team at support@3999com. We will investigate and act without delay. Protecting children from gambling harm is a shared responsibility.
Required KYC Documents
To complete age and identity verification on 3999com, you will need to submit one of the following: National Identity Card (NID), valid passport, or birth registration certificate (for younger adult players). Documents must be clear, current, and unaltered. Processing is completed within 24 hours in most cases.
Know the Warning Signs
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs — based on internationally recognised screening criteria — may indicate that gambling is becoming harmful. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use our protection tools or contact our support team.
Spending more money on gambling than you originally planned or can afford to lose.
Returning to gamble again shortly after a loss in an attempt to recover the money ("chasing losses").
Hiding or lying about the amount of time or money spent on gambling from family or friends.
Feeling restless, irritable, or anxious when you are unable to gamble or when you try to cut down.
Gambling for longer periods of time than intended, losing track of time during sessions.
Borrowing money — from friends, family, or financial services — specifically to fund gambling activity.
Making repeated unsuccessful attempts to reduce, control, or stop gambling.
Neglecting work, study, or family responsibilities because of time or energy spent gambling.
Using gambling as a way to escape from personal problems, depression, anxiety, or other negative emotions.
Needing to gamble with progressively larger amounts of money to achieve the same level of excitement.
Experiencing serious financial difficulties — unpaid bills, debt, or inability to afford necessities — connected to gambling spending.
Gambling causing damage to significant personal relationships, including with family in Dhaka, Chittagong, or elsewhere.
Recognising problem gambling behaviour in yourself is a courageous first step. You are not alone — problem gambling affects people across all walks of life, in cities like Dhaka and Khulna as much as anywhere in the world. The most important action you can take right now is to use one of the tools below or contact our support team. Help is free, immediate, and entirely confidential.
The questions in the signs grid above are adapted from the Problem Gambling Severity Index (PGSI), a clinically validated screening tool. If you answered "sometimes", "often", or "almost always" to three or more of these indicators, your gambling patterns may be causing or at risk of causing significant harm. We encourage you to act now — the tools and support available on 3999com are free and available 24/7.
Take Control
Player Protection Tools
3999com provides a comprehensive suite of responsible gaming tools that every registered player can access at any time, at no cost, directly through their account settings or by contacting our support team. These tools are designed to help you set boundaries before problems arise — and to enforce those boundaries consistently.
Our responsible gaming tools fall into four main categories: spending controls (deposit limits, loss limits, wager limits), time controls (session time reminders, time-out periods), account controls (cooling-off periods, self-exclusion), and awareness tools (reality checks, account history, session summaries). All tools can be activated instantly. Limits take effect immediately. Increases to existing limits include a mandatory 24-hour cooling-off delay to prevent impulsive decisions.
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1
Deposit Limits
Set a maximum amount you can deposit into your 3999com account over a defined period — daily, weekly, or monthly. Once the limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 24-hour waiting period.
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2
Loss Limits
Set a ceiling on the total net losses you are willing to accept within a chosen time window. When your cumulative losses reach the set threshold, your session is ended automatically and further play is paused until the period resets.
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Session Time Reminders
Receive an on-screen notification after a set period of continuous play — 30 minutes, 1 hour, 2 hours, or a custom interval of your choosing. The reminder displays your session duration and net position, prompting you to decide consciously whether to continue.
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Reality Checks
At regular intervals during a gaming session, a reality-check overlay displays your total time spent, total amount wagered, and net win/loss for the session. This tool counteracts the natural tendency to lose track of time and money during extended play.
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Time-Out Periods
Take a short break from 3999com for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully accessible for withdrawals but all gaming and betting features are disabled. Time-outs cannot be reversed early.
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Account History & Statements
Access a complete, exportable history of every transaction, deposit, withdrawal, and gaming session on your account. Reviewing your account history regularly is one of the most effective ways to maintain an accurate picture of your actual spending patterns.
How to Access Your Tools
All responsible gaming tools are available inside your account settings under the Player Safety section. You can also request any tool — including self-exclusion — by contacting our support team via live chat (response under 3 minutes) or by emailing support@3999com. No justification is required; no questions will be asked.
Once a limit is set, it is enforced at the platform level — not at the player's discretion in the moment. You cannot override a deposit limit simply by switching payment methods (bKash, Nagad, Rocket) or devices. The limit applies across your entire account regardless of how you access it.
No Marketing During Limits
When you have active deposit limits, loss limits, a time-out, or a self-exclusion in place, 3999com will automatically pause all promotional emails and bonus offers to your account. We do not send marketing designed to encourage you to lift or circumvent your own protective settings.
Serious Help for Serious Situations
Self-Exclusion
Self-exclusion is the most powerful responsible gaming tool available on 3999com. When you self-exclude, your account is fully blocked from all gaming, betting, and depositing activity for the duration of the exclusion period. It is designed for players who feel that they are no longer able to gamble safely and need a firm, enforced break from the platform.
Available Exclusion Periods
3999com offers the following self-exclusion durations:
- 6 months — the minimum self-exclusion period
- 1 year — recommended for players showing clear signs of problem gambling
- 3 years — for players who have experienced significant gambling-related harm
- 5 years — for long-term recovery commitments
- Permanent (indefinite) — for players who wish to close their relationship with 3999com entirely and irrevocably
What Happens When You Self-Exclude
Upon activating self-exclusion, the following actions are taken immediately and automatically:
- Your account is locked and cannot be used to place bets, spin slots, or access live casino games
- All pending bonus credits and promotional offers are cancelled and removed
- You are removed from all marketing lists — no promotional emails, SMS, or push notifications will be sent
- Your account balance (including any withdrawable winnings) remains accessible for withdrawal only
- Any outstanding withdrawal requests are processed normally and paid out to your registered bKash, Nagad, or Rocket account
Reinstatement After Self-Exclusion
Reinstatement after a self-exclusion period has expired is not automatic. You must contact our support team and make an explicit request to reopen your account. Before reinstatement is approved, our responsible gaming team will conduct a brief wellbeing check to ensure you are ready to return to gambling safely. There is a mandatory minimum 7-day reflection period between the expiry of the exclusion and any reinstatement. Permanent self-exclusions cannot be reversed under any circumstances.
How to Request Self-Exclusion
To activate self-exclusion, go to the Player Safety section in your account settings and select "Self-Exclude", or contact our support team directly via live chat or at support@3999com. Self-exclusion requests are processed immediately — you do not need to give a reason, and you will not be pressured or discouraged from proceeding.
Once self-exclusion is activated, it cannot be reversed or shortened for the duration of the selected period — not even if you contact support and request early reinstatement. This is intentional: the purpose of self-exclusion is to provide a firm, enforceable commitment that protects you from impulsive decisions during a vulnerable period.
Attempting to Circumvent Exclusion
If you are self-excluded and attempt to register a new account on 3999com using different credentials, any such account will be closed immediately upon detection and all funds deposited into it will be returned. We use technical and identity-based checks to detect circumvention attempts. We will also remind you of your exclusion and offer additional support resources.
Self-exclusion does not prevent you from withdrawing your existing account balance. If you have funds in your 3999com account when you self-exclude, you can still withdraw them in full via bKash, Nagad, Rocket, or bank transfer. Contact our support team if you need assistance processing a withdrawal during your exclusion period.
Spending Controls
Deposit & Spending Limits
Setting personal deposit and spending limits is one of the most effective and practical ways to keep gambling within a budget you are comfortable with. 3999com makes it simple to configure these limits and enforces them automatically across all payment methods and devices.
Setting a Realistic Budget
Before setting a deposit limit, we recommend calculating a realistic entertainment budget based on your disposable income — the money left over after essential expenses such as rent, food, utilities, and family obligations in your household, whether you are based in Dhaka, Chittagong, Mymensingh, or anywhere else in Bangladesh. A practical rule of thumb: your total monthly gambling budget should not exceed 1–2% of your net monthly income, and should never be sourced from savings, credit, or borrowed funds.
Example Monthly Budget in BDT
For a player with a net monthly income of ৳50,000 after essential expenses, a responsible gambling budget would be in the range of ৳500–৳1,000 per month. Setting a monthly deposit limit of ৳1,000 on 3999com ensures that even in a worst-case scenario — losing the entire budget — the financial impact remains within an affordable and recoverable range.
The 24-Hour Increase Delay
When you request an increase to an existing deposit or loss limit, 3999com enforces a mandatory 24-hour cooling-off period before the increase takes effect. This delay is intentional — it is designed to protect you from making impulsive in-session decisions to raise your own limits after a losing streak. If you still want the increase after 24 hours, it will be applied automatically. If you change your mind within the 24-hour window, you can cancel the pending increase at any time.
Applies Across All Payment Methods
Your deposit limit applies regardless of which payment method you use — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or any other method available on 3999com. You cannot circumvent your deposit limit by switching between payment channels.
- Only gamble with disposable income
- Never gamble with borrowed money
- Set your limit before your first session
- Treat losses as the cost of entertainment
- Review your account statement monthly
- Reduce your limit if you feel anxious about losses
You Are Not Alone
Support & Help Resources
If gambling is causing you stress, financial difficulty, or relationship problems, support is available. 3999com's own support team is available 24/7, and we also encourage players to seek help from independent counselling and support organisations.
3999com Support Team
Our trained support agents are available around the clock — 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all public holidays. Contact us via live chat for a response in under 3 minutes, or email us at:
support@3999com
All responsible gaming conversations are handled confidentially. You do not need to provide a reason or justification to request any tool or restriction.
Talking to Someone You Trust
Sometimes the most powerful step is talking openly with a family member or close friend about your concerns. If you are in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or anywhere in Bangladesh, consider reaching out to someone you trust. Sharing your concerns with a loved one can reduce the sense of isolation that often accompanies problem gambling and opens the door to practical support and accountability.
Professional Counselling
Problem gambling is a recognised behavioural condition that responds well to professional therapeutic intervention, including Cognitive Behavioural Therapy (CBT). If you believe your gambling behaviour has developed into a compulsion, we encourage you to seek an assessment from a qualified mental health professional or addiction counsellor in your area. Speaking with a doctor is always a good first step.
Kaan Pete Roi — Mental Health Support in Bangladesh
Kaan Pete Roi is a volunteer-run mental health and emotional support helpline operating in Bangladesh. While not specifically a gambling helpline, their counsellors are trained to provide compassionate, non-judgmental support to individuals experiencing stress, anxiety, financial distress, and addiction-related concerns. Their services are available in Bangladesh and may provide a helpful first point of contact for players who are not yet ready to discuss their gambling concerns directly.
Speaking to Your GP or Healthcare Provider
Your general practitioner (GP) or primary healthcare provider is a valuable and confidential resource. Problem gambling is increasingly recognised within the Bangladeshi healthcare community as a public health concern. Your doctor can provide a clinical assessment, rule out co-occurring conditions such as depression or anxiety that may be driving gambling behaviour, and refer you to appropriate specialist services.
How 3999com Supports You During Recovery
If you are in active recovery from problem gambling, 3999com can work with you to ensure the platform does not pose a risk to your progress. We can maintain a permanent self-exclusion on your account, ensure all marketing is suppressed indefinitely, and provide a record of your account activity should you require documentation for a financial or legal purpose. Contact support@3999com to discuss your situation in full confidence.
If you or someone you know is experiencing a mental health crisis or is at risk of self-harm related to gambling losses or debt, please contact emergency services or a qualified mental health professional immediately. 3999com's support team can also assist in directing you to appropriate crisis resources available in Bangladesh. You are not alone, and help is always available.
Contact Our Responsible Gaming Team
For any responsible gaming matter — setting limits, requesting self-exclusion, reporting a concern about another player, or seeking advice — please contact us. All communications are handled by a dedicated responsible gaming specialist, not a general customer service agent.
Email: support@3999com
Live chat: Available 24/7 via the platform
Response time: Under 3 minutes (live chat), under 4 hours (email)
Time zone: Bangladesh Standard Time (BST, UTC+6)
Protecting Young People
Parental Controls
3999com is strictly an adults-only platform. However, we recognise that in many households across Bangladesh — particularly in shared-device environments — parents and guardians may wish to take additional steps to ensure that children and young people cannot inadvertently access gambling content. The following guidance is provided to help parents and guardians protect minors in their care.
Device-Level Parental Controls
Most smartphones and computers used in Bangladesh — whether Android, iOS, or Windows devices — include built-in parental control features that allow adults to restrict access to specific websites and categories of online content. We recommend configuring these controls if children share or have unsupervised access to devices that are also used for adult gambling activity.
- Android: Use Google Family Link or the built-in Digital Wellbeing parental supervision features to restrict browser access to specific websites.
- iOS/iPadOS: Use Screen Time under Settings to set content restrictions and block specific websites by URL.
- Windows: Use Microsoft Family Safety (available via a Microsoft account) to set website filters and screen time limits for child accounts.
- Router-level filtering: Many home internet routers in Bangladesh support website category blocking. Contact your ISP (Grameenphone, Robi, Banglalink, BTCL) for guidance on enabling content filters at the network level.
Third-Party Filtering Software
In addition to built-in device controls, dedicated parental control software such as Net Nanny, Qustodio, or Bark can provide more granular filtering of gambling-related content across all browsers and applications on a device. These tools are available for Android and iOS devices and are widely used by parents seeking additional protection beyond what built-in controls offer.
Keeping Your Account Secure
The most direct way to prevent minors from accessing your 3999com account is to keep your login credentials strictly private. Never share your username, password, or mobile verification code with anyone, including children or other family members. Log out fully after every session if you are using a shared device, and enable two-factor authentication (2FA) on your account for an additional layer of security.
Reporting Suspected Underage Access
If you believe a minor has accessed or attempted to access 3999com — whether through your account or through a new registration — please report it immediately to support@3999com. We will investigate without delay, close any account confirmed to belong to a minor, and return any deposited funds to the originating payment method.
Recommended Parental Control Steps
- Enable device-level content restrictions on all shared devices in your household.
- Use a unique, strong password for your 3999com account that children cannot guess.
- Always log out fully when using a shared device — do not rely on browser auto-fill.
- Enable two-factor authentication (2FA) so that a mobile verification code is required at login.
- Consider installing router-level content filtering through your ISP for whole-home protection.
- Talk openly with children about the risks of gambling and why it is restricted to adults only.
Protecting minors from gambling harm is among our highest priorities. 3999com's age verification system is designed to be robust, and we review and update it regularly. If you have concerns or suggestions regarding our underage access prevention measures, we welcome your feedback at support@3999com.
Play Responsibly on 3999com
Our responsible gaming tools are always free, always available, and always confidential. Set your limits today, play within your means, and enjoy 3999com as it was meant to be enjoyed — as entertainment.